Kevin Bolton Solicitors Privacy Policy

Kevin Bolton Solicitors Limited – Privacy Policy

Your Privacy

Your privacy is important to us. This policy explains how we collect, use, store and protect your personal data when you contact us for free legal help and guidance on making a personal injury claim.

Table of Contents

Who We Are

Kevin Bolton Solicitors Limited is a specialist personal injury solicitor firm primarily providing a legal consultancy service.

We provide general legal information and guidance only and do not act as your solicitor or legal representative, nor do we conduct or run claims.

For the purposes of data protection law, we are a data controller.

What Is Personal Data?

Personal data is any information that identifies you, such as:

  • Name, address, telephone number and email
  • Correspondence with us

Processing includes collecting, storing, using or handling this information.

What Law Applies

We process your data in accordance with:

  • UK GDPR
  • Data Protection Act 2018
  • Data (Use and Access) Act 2025

How You Provide Your Information

You provide your data to us when you:

  • Call us or request a callback
  • Submit an online enquiry
  • Email or write to us

We do not make unsolicited contact.

How and Why We Use Your Data

We use your personal data to:

  • Respond to your enquiry
  • Help you understand your options

Important

  • We do not open or run claims

Lawful Basis for Processing

We rely on:

  • Legitimate interests – responding to enquiries and providing guidance

Where sensitive data is discussed (e.g. injury details), this is handled only as necessary to assist with your enquiry.

Our Role and Recommendations

If you decide to pursue a claim:

  • You will need to instruct a separate solicitor or law firm
  • That firm will act independently and as a separate data controller

Sharing of Data

  • We do not provide your contact details to solicitors, except with your consent in limited circumstances (such as claims outside England and Wales or non-personal matters).
  • In most cases, you will provide your details directly to your chosen solicitor
  • In limited cases, we may discuss your circumstances in general terms to help identify a suitable solicitor

Financial Relationships and Transparency

We may recommend solicitors or law firms.

  • Some firms may pay us a fee or share of their fee if a claim has merit and proceeds and/or is successful
  • Many firms we suggest have no financial relationship with us

In all cases:

  • You will never be charged for any fee we receive
  • Solicitors cannot increase their fees to you because of our involvement
  • We are paid only from the solicitor’s own fee structure

Our recommendations are always made in what we consider to be your best interests.

Overseas or Non-Personal Injury Matters

Where your claim falls outside England and Wales or outside personal injury:

  • We may suggest an appropriate lawyer or route
  • You will usually contact that lawyer directly
  • Any sharing of your data will only occur with your agreement

How We Store Your Data

Any data we retain is stored securely using appropriate technical and organisational measures.

How Long We Keep Your Data

We retain your data only as long as necessary:

  • Enquiries: retained for a reasonable period for follow-up
  • Ongoing correspondence: retained while assistance may still be required

Data is periodically reviewed and deleted when no longer needed.

Testimonials and Website Use

If you submit a testimonial:

  • It may be published on our website
  • Identifying details are limited
  • Email addresses are never displayed
  • You can request removal at any time

We do not publish identifiable personal data in blogs, Q&As or FAQs.

Marketing

We do not use your data for marketing purposes.

We may contact you only:

  • To respond to your enquiry
  • To follow up where appropriate
  • To request feedback

Cookies and Website Data

  • We do not actively use analytics cookies
  • Embedded services (e.g. Google Maps) may process limited data
  • You can control cookies via your browser

Your Rights

You have the right to:

  • Access your data
  • Correct inaccurate data
  • Request deletion
  • Restrict or object to processing

Deletion Requests

You may request deletion of your data at any time.

If you later instruct a solicitor, you will need to contact that firm separately regarding your data held by them.

Complaints

If you have concerns, please contact us first. See our broader complaints procedure.

You may also complain to the Information Commissioner’s Office (ICO):
https://ico.org.uk

Contact Details

Kevin Bolton Solicitors Limited
214 Box Works, 4 Worsley St, Manchester, M15 4NU
kevinbolton@accident-claim-expert.co.uk
(0044) 0161-8346776