Your privacy is important to us. We have set out below a guide as to how we ensure your privacy and how we use your personal information to help with your enquiry or in making a claim.
What is personal information, data and data processing?
Any personal information you provide – such as your name, address, email address, etc. is classed as data and in using that data to help with your enquiry we are classed as processing. Every business that receives your personal information and uses it in some way effectively processes data.
What is the law that protects the use of your personal information?
The General Data Protection Regulation (GDPR) came into force on the 25th May 2018 and requires businesses using personal information from EU citizens to set out as clearly as possible their procedure concerning the use of personal information.
How do you give us your personal information?
We always rely on you to make an initial contact with us to provide us with your personal information and other details concerning your personal injury. We never make an unsolicited (unrequested) contact.
Your personal information might be provided via our online contact form, testimonial form, over the phone, in person or in written correspondence.
We will return calls if they are missed or a message is left requesting that your call be returned; we might text message you requesting that you call us further or notifying you when your provided email address does not work.
We will also always attempt to email you to answer your query or explain the next stages that we can take to assist you (again on occasion we might text you).
Why do you provide us with personal information and what do we do with it?
The purpose of the provision of your personal information and our use of it is classed as a legitimate interest – you have provided the data to obtain a claims assessment, to have a question answered, to make a claim, etc. and we use the data for this intended purpose.
We deal with all your data confidentially within the operation of our consultancy. This can mean that another solicitors’ practice (with whom we have a consultant relationship) – could process your personal information with a legitimate interest in assisting with your enquiry or making a claim. We will always communicate this to you in advance by way of telephone conversation, via email or by text message.
On occasion your enquiry might concern the law of another legal jurisdiction – either in the UK, EU or outside of the EU. If we can be of assistance in having another specialist law firm in another legal jurisdiction contact you using the data you have provided – we will notify you of this in a telephone call, by email or text message and request that law firm to make contact.
Sometimes your enquiry might relate to an area of law that we do not specialize in – in which instance we will guide you in how to find another solicitor to assist.
Kevin Bolton Solicitors Limited will not use your personal information for email marketing
Kevin Bolton Solicitors Limited do not use your data for any email marketing purposes (on occasion we might send an email requesting a testimonial immediately following our assistance to you).
Do we retain your personal information?
Any data initially retained by us will be for the purpose of assisting with your immediate and future enquiries. Periodically data will be deleted when it becomes clear that further assistance is no longer needed, we believe we have provided the assistance you need or do not have the expertise to be of assistance with your initial enquiry.
Data provided in our testimonial form will be posted on our website in the testimonial section. Your email address will never be shown on our site (we request an email address, so that we may send an email thanks and to notify you when your testimonial has been posted on our website with a link so that you can view at your leisure).
No personal data will be posted in our blog or FAQ although some general site users questions and our response (modified to exclude any form of identifying details to an individual) may be posted on our blog, Q&A or FAQ.
Can you request that your personal information be deleted from our records?
You can at any time request that your data be deleted from our records, but remember when another solicitor is involved you must also request that your data be deleted from their records also as you are owed a separate duty.
How is your personal information stored?
Any data retained temporarily or otherwise will be kept securely.
What is google analytics and what are cookies?
This website uses Google Analytics, a web analytics service provided by Google, Inc. (Google).
Google will not associate your IP address with any other data held by Google.
By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.