Group of diverse adults seeking free legal help and guidance for personal injury claims

Free Legal Help To Personal Injury Victims

We provide free legal help and assistance in the form of general legal information and guidance only in relation to personal injury matters. However, we do not provide formal legal advice and do not act as your solicitor or legal representative.

In this article – discover what you can expect if you seek our help and what happens if you wish to make a claim. We explain the meaning of legal terms, such as “the client’s best interest” and “a financial relationship”.

Discover why a funding arrangement is always necessary to run your personal injury claim and what happens if your claim is outside of our legal jurisdiction or is a claim unrelated to personal injury.

Table of Contents

We do provide free legal help and assistance in relation to personal injury matters only. Remember – personal injury is our area of expertise,

Our motives for providing this service are based on our founder’s ethos following a childhood accident, which is best described in the about us section of our website.

We provide free help and assistance consisting of general legal information and guidance, which should not be relied upon as formal legal advice.

Legal advice involves a solicitor taking full instructions, applying the law to your specific circumstances, and accepting responsibility for your case. That is not the service we provide. Although we may relate our legal information to the brief circumstances of your accident, this should not be treated as legal advice.

We appreciate that some testimonials may refer to “advice”. However, we do not alter client wording, although we make it clear that our service is limited to informational guidance only.

We Provide A Legal Consultancy Service

We operate as a legal consultancy service, including initial guidance and support,

However – we do not open or run claims and do not represent clients in legal proceedings.

If you decide to pursue a claim, you will need to instruct a separate regulated solicitor or law firm.

The free legal help we provide is for the benefit of personal injury victims and their families.

We aim to answer your legal questions immediately. You can put your question to us online or via a direct dial telephone call to one of our solicitors.

We Recommend You Call Us To Get An Instant Answer

Should you call us direct – you will speak direct to a solicitor who will answer your question immediately.
On occasion – we may be engaged on another line, but if you leave us a message we will call you straight back when we are free.

Assess the likelihood of success of your potential claim

We can help assess the likelihood of success of your potential personal injury claim

When you contact us – you may have initially just have a few questions. Invariably, however, you will not realise all the information that is necessary to assess your claim. We will ask some pertinent questions based on what you have told us and give our guidance on the chances of making a successful claim.

Again this best done over the phone, but we can also respond to online enquiries.

Give practical guidance following your accident

Most personal injury victims are in a state of shock following an accident. It is a natural response to an unexpected event.

Typically – you will not be thinking clearly and may panic a little about what you should do to report your accident and obtain evidence to support a potential personal injury claim.

Contact us and we will give you practical guidance on what you should do after an accident.

Help you understand the personal injury compensation claim process

Understanding the steps that need to be taken to claim personal injury – will help you decide whether to claim and put your mind at rest whilst you are making a claim.

Take and receive phone calls direct to a solicitor plus callback

By calling our helpline number – you can speak straight away to a personal injury solicitor. We also return calls that we miss and offer a solicitor callback service at your convenience.

Provide online claim guides and compensation calculators

Via our website you can access our online personal injury claim guides and compensation calculators for all manner of bodily / psychological injury.

Respond to online enquiries

We further help online enquirers via our contact form, which might entail a solicitor callback or an email response.

Our aim is to help take away the stress and confusion of those involved in an accident – we set out full details in our accident claim expert solicitors mission.

Free Legal Help For Accident Victims Only

We are often contacted by solicitors and barristers wishing to understand personal injury law in more detail and students studying law. Our free legal help is designed for the benefit of accident victims only not to help legal professionals with their own cases.

How much would you normally pay a solicitor for this type of help?

Our founder, Kevin Bolton, has over 20-years-experience as a specialist personal injury solicitor. This level of expertise would normally attract a solicitor charge rate of a minimum of £300 per hour (over £500 per hour in London). Many law firms would uplift this charge to effectively double the hourly rate

Instead, we have decided to act as a legal consultancy – providing this legal help free of charge to you and other members of the public who suffer injury.

What happens when you make contact with us?

Questions answered immediately

Most of the time you will have your questions answered immediately. You may choose go away contented with the information received. We are happy that we have helped and there will be no further contact between us.

Testimonials from those we have helped

See our testimonial section to see what people are saying about us or see the reviews left on Google.

You may wish to make a claim, but with our help discover that you have some form of legal protection cover. In this instance – it may be more cost effective to use the insurance panel solicitor to help with your claim.

Move forward with a claim

Alternatively – we may assess that you have reasonable chances of winning a claim for personal injury compensation and you wish to move forward with your claim with a solicitor.

an with a broken leg in a cast making a phone call for free legal help after an accident
Injured claimant seeking free legal guidance by phone following a personal injury accident

What happens if you wish to move forward with a personal injury claim?

As we operate as a personal injury solicitor consultancy – so we do not make claims ourselves. However, we are in contact with a select number of experienced solicitors who can help with your claim.

Specialist solicitor for your type of personal injury

If we feel there is sufficient merit in your claim – we are happy to put you in touch with appropriate experienced solicitors. Who is the most appropriate solicitor will depend on the type of personal injury claim. Other factors include the location of where your accident occurred and the injury you have sustained.

We will provide you with the solicitors’ details or, with your permission, we may transfer your call direct to the solicitors that can help. Our system does not reveal your number to any third party, so only if you are happy with the solicitors you are speaking to will you yourself provide any of your contact details. There Is no pressure.

Whichever way we put you in touch with another personal injury solicitor – we do not provide your contact details (if your claim relates to an overseas matter – you may request that the lawyer contact you in which limited details may be provided). See our privacy article for fuller details as to how your data is secured.

To assist in directing you to an appropriate solicitor – we may provide the appropriate solicitor with a brief description of your accident circumstances in general terms.

We do not provide any details to any solicitor without your knowledge and prior agreement.

In most cases, you will provide your personal information directly to any solicitor you choose to instruct.

What is a financial relationship?

We may or may not have a financial relationship with some of the solicitors whose details we provide.

A financial relationship means that, in some cases, if:

  • your claim is accepted by a solicitor,
  • progresses, and/or
  • is successful,

we may receive a fee from that solicitor.

Important Points


1. You will never be charged any fee in relation to this arrangement.

2. Any solicitor we recommend cannot increase their charges to you as a result of our involvement.

3. We are paid only from the solicitor’s own fee structure.

4. Recommendations are always made based on what we consider to be in your best interests.

4. Many solicitors we recommend have no financial arrangement with us at all.


Be assured – our prime objective is to assist in your interest first and foremost.

The solicitor running your claim will provide you with details at the commencement of your claim if any potential fee sums could be coming our way. In that way you will have specific knowledge.

You should know – on many occasions we provide details of appropriate solicitors and receive no fees whatsoever, even if your claim is successful.

On occasion we may not have the details of an appropriate solicitor that can help with your particular matter. In these instances – we will explain how you can find an appropriate solicitor direct if this is in your best interest.

What If The Claim Is Not For Personal Injury?

We will do our best to put you in contact with an appropriate solicitor even if your claim is not a personal injury matter.

Why is a funding arrangement necessary to run your personal injury claim?

The solicitors we put you in contact with are entirely separate to us and must therefore undergo their own initial assessment of the chances of your claim succeeding. This initial assessment is free of charge (unless agreed with you in advance to the contrary – which is extremely rare).

No Win No Fee

If it is agreed your claim is to proceed – a funding arrangement, such as a no win no fee / conditional fee agreement, will be discussed, agreed and put in place.

The Law Requires A Funding Arrangement To Be In Place

By law a solicitor cannot make a personal injury claim on your behalf unless a funding arrangement is first put in place. This is because lawyers of themselves cannot promote litigation by making a claim without a legally recognised funding arrangement.

If your accident is outside of our legal jurisdiction of England and Wales or an area of law outside of our expertise – the amount of free legal help we can provide is limited.

We may still be able to provide you with the details of a lawyer from the correct legal jurisdiction or area of law. In some instances you may prefer if that lawyer gets in touch with you. To this end – where appropriate and with your agreement, limited contact details may be shared in accordance with our Privacy Policy.

Any sums that may be due to us can vary. The lawyer concerned will follow the guidelines of that jurisdiction and/or area of law for notifying you of any sums that may be payable to ourselves.

Determining Which Legal Jurisdiction Is Relevant To Your Claim

Determining when your claim may be subject to a different legal jurisdiction than England and Wales is addressed in our overseas accident article.

See our specialist solicitor help options to ask a question, have your claim assessed or request a solicitor callback.

Kevin Bolton Solicitors Limited does not conduct litigation or provide regulated legal representation through this service.